Starchoice has been promising a PVR for years, in fact the reseller that we got our system from 3 years ago said it was “within a month or three”. Hah, little did we know it was going to be three years, not three months.
In late April they have been advertising a DVR530 aka DSR530 which is a dual-hd-tuner unit that looks really great. Slick ads on starchoice information channel, etc. Starchoice put together a special pre-order deal for existing customers. Some free PPV credits and so forth. Order between May 1 and 15 and get the units before the general public does in the retail stores.
Great, so here’s what happened …
May 11 - Ordered the DSR530 (listed as DVR530 on weborder form)
May 15 or so - DSR530 available in Future Shop, The Brick, BestBuy. Adverts on regular network channels.
May 21 - Left feedback on dialogue zone asking for eta.
May 24 - Response on dialogue zone saying 7-10 days if I had already received a phone call to confirm details, otherwise I was to call them or leave info in dialogue zone to get it rolling.
May 28 - I respond with info they wanted in dialogue zone (I was busy that week..)
May 31 - I call the # from the weborder form, talk to sales person, ask them for ETA. They said someone would call to confirm some information soon and then give eta on delivery.
June 2 - CSR Calls to confirm type of dish, lnb, etc. Says receiver will ship the next day and we would have it Saturday at the latest.
June 9 - No sign of the unit. Called sales dept number again. Got told that it was originally scheduled to ship out on June 10th, but now it was pushed out to June 16th.
I expressed my extreme displeasure at being jerked around by them and said if I didn’t have it PDQ I would be calling the credit card company and have the charges reversed, and also let them know it was verging on FRAUD to take money in advance and then not deliver product for 30+ days.
Lack of proactive updates was also very bad of them. They had my number(s) and email address….
Left feedback in their Dialogue zone yet again (just in case the CSR I was talking to before had their head up their butt) and basically said all of the above.
June 10 - Response from them in the Dialogue Zone. Said to go ahead and get a unit elsewhere if I wanted, and then to call them to cancel the order.
June 11 - Went down to the nearest Future Shop. Paid $699 plus another small amount for a 2 year service plan (no questions asked over-the-counter replacement, in case the hdd burns up or whatever, initial product runs CAN be flakey, I know…).
Asked the Future Shop sales critter a few questions, apparently they get batches of the DSR530 delivered to their store three times per week, and they keep flying off the shelf.
So the pre-order delays simply can’t be due to lack of product.
Called Star Choice, cancelled order.
I was able to retain the $50 / 10 PPV credits, and as well the CSR told me the installers would call on Monday (it is Saturday today) to arrange the install time.
I have an elliptical dish, dual lnb that looks like a pair of cylinders. CSR said the installation would be FREE, even if the installer decides to replace the existing single coax, the dish, the lnb’s, etc.
So . . .$699 + 2 year service plan + free install + keeping the 10 PPV credits == cheaper than the preorder . . .
Awaiting call from the installer….